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Amoma Ceases Trading


Following the news that Amoma have ceased trading we here at tifgroup would like to clarify what is available to policyholders.

Amoma’s website is warning customers that bookings are now likely to be cancelled by hotels. They are advising customers, who have booked a room via their site, to contact their hotel directly to see if their booking/reservation will be honoured.

If you have booked with Amoma and have done so using your credit card, please contact your card provider to see if a refund is available.

 

Advice for customer who are already away –

If you are already away and have made your booking through Amoma, you should check with the hotel that your booking has been paid for in full. If this is the case, you should be able to continue your holiday as planned.

If this is not the case, and you are asked to pay for your hotel again, you should keep all evidence of this, such as receipts and/or invoices. You can then try to claim these costs back from your card provider or your travel insurance policy. Please check your specific policy wording for more information on what is and isn’t covered.

 

Advice for customers who have a future booking –

The first thing that you should do is contact the hotel and check if they are going to be honouring your booking/reservation and whether or not it has been paid in full. If it has, then you shouldn’t need to do anything further and be able to travel as planned.

If the hotel is not honouring your booking/reservation, it is possibly because they have not received your payment from Amoma. If this is the case, there are a number of options you can try:

  1. If you have paid on a credit card and the booking cost more than £100, try Section 75.
    1. Under Section 75 of the Consumer Credit Act, if you pay on your credit card for an individual item costing more than £100, the card company’s equally liable if something occurs (goes wrong).
    2. Please follow this link for more information: http://www.legislation.gov.uk/ukpga/1974/39/section/75
  2. If you have paid on a credit card or debit card and the booking cost less than £100, try chargeback.
    1. The chargeback scheme isn’t a legal requirement, it is just a customer service promise, but it is worth trying.
    2. Please follow this link for more information: http://www.theukcardsassociation.org.uk/individual/chargeback-for-credit-and-debit-card-purchases.asp
  3. If you have purchased travel insurance, check your specific policy wording.
    1. Customer who have purchased a travel insurance policy for their trip should check their specific policy wording for more information on what is and isn’t covered.
    2. Cancellation or curtailment is something which is not normally covered when it is due to financial failure, unless end supplier failure cover has been purchased. Please refer to your policy wording.
    3. If you are unsure, please contact your travel insurance provider for more information.

 

 

In the event that you have specific questions not answered by this directive, please feel free to email us on directivesqueries@tifgroup.co.uk and we will endeavour to offer an answer.


This article was posted on 23-09-2019