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British Airways System Failures

Following the flight delays caused by system errors on Wednesday 7th August 2019 that have affected passengers, we at tifgroup would like to clarify what cover is available to our policyholders.


Departure delay

You can claim for departure delay providing the duration is over 12 hours from you checking in, and the delay is not due to the diversion of the aircraft after it has departed.



If the delay you have suffered has exceeded 24 hours in duration after you have checked in, your trip is for more than 2 days and not a one-way trip, and provided you are also unable to obtain a refund from any other source you can submit a claim for cancellation.

For both cancellation and departure delay you must not have been offered any compensation, or alternative transport that departs within 12 hours. To find out more please contact your claims team.


In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tifgroup.co.uk and we will endeavour to offer an answer.

This article was posted on 08-08-2019