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Gatwick Baggage Delays and Disruption


Following the problems caused by the breakdown of the baggage belt at Gatwick Airport, we at tifgroup would like to clarify what cover is available to our policyholders.

If your baggage is missing at the arrival terminal when you land at your trip destination outside of the United Kingdom, you can log a ‘Delayed Baggage Report’ in several ways.

1.      You can do this Face to Face with the Baggage Services Team located in the arrival terminal. There may also be self-service equipment where you can log the claim yourself.

2.      You may also be able to log a claim online with your airline.

Once your ‘Delayed Baggage Report’ has been logged, you will be provided with a reference number. This will allow you to trace your bag with WorldTracer which will allow you to see when your baggage will arrive.

 

Baggage Delay

Your travel insurance policy may cover you in the event that you are without your checked-in baggage for 12 or 24 hours of your arrival at your trip destination and provide a benefit amount which will help with the cost of essential items such as a change of clothing and toiletries. Please check your specific policy wording for more information on what is and isn’t covered.

Departure delay

Your travel insurance policy may cover you in the event that you are delayed for more than 12 hours from you checking in, and the delay is not due to the diversion of the aircraft after it has departed. Please check your specific policy wording for more information on what is and isn’t covered.

Please note:

You have the legal right to claim compensation from your airline if your checked-in baggage is delayed or lost.

You should act quickly by reporting the problem to the airline straight away. You should also check the deadlines for reporting delayed or lost baggage as some airlines will require this to be within 7 days of the incident.

You can find out more information on what to do in these circumstances on the Citizens Advice website:

www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/get-airline-compensation-for-lost-or-delayed-luggage/

 

In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tifgroup.co.uk and we will endeavour to offer an answer.


This article was posted on 04-09-2019