The Claims Department
If you are unfortunate enough to have to make a claim on your policy, our claims team will do our best to process your claim efficiently and fairly based upon the terms and conditions set out in your policy wording.
For us to process your claim as quickly and efficiently as possible please read the following pointers:
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We have appointed Travel Claims Facilities to look after your claim. If you require a claim form please obtain a form from the internet at: www.tifgroup.co.uk/policyholders/#claims. Alternatively please advise the section of the insurance on which you want to claim and scheme reference to:
Travel Claims Facilities,
1 Tower View, Kings Hill
West Malling, Kent, ME19 4YU
telephone: 0203 829 6761
fax: 0870 620 5001
24 hour emergency medical assistance please contact
+44 (0) 203 829 6745